Refund policy

Shipping & Return Policy  

Shipping Policy 

At Oralua, we want your order to reach you safely, quickly, and without surprises. Please read our shipping policy carefully before placing an order.

Where We Ship

  • Australia

Carriers We Use 

  • We ship primarily with Australia Post.

  • For all orders, we rely only on Australia Post to ensure your package arrives safely.

Shipping Rates 

  • Australia

    • Free standard shipping for all orders

    • Express Shipping: Calculated at checkout

Estimated delivery Times 

(All times are approximate and may vary depending on your location and external factors beyond our control.)

  • Australia: 2–6 business days (Standard Shipping)

Order Processing 

  • Orders are typically dispatched within 2 business days of purchase.

  • You will receive an automated email with a tracking number once your order has shipped.

  • If you do not receive your tracking number, please contact us and we will provide the information.

Address Accuracy 

  • Please ensure that all shipping details are entered correctly at checkout.

  • Oralua is not liable for delays or non‑delivery due to incorrect or incomplete addresses provided by the customer.

Delivery Delays 

  • While we aim to deliver within the estimated timeframes, delays may occur due to customs, weather, or courier issues.

  • We are not responsible for delays caused by third‑party carriers.

Questions or Assistance 

For more information about shipping or to check if we ship to your location, please contact our customer support team via info@oralua.com.au.

Return Policy 

At Oralua, we take pride in delivering premium, handcrafted pieces designed to last. If your purchase isn’t quite right, we offer returns on eligible items under the conditions outlined below.

Returns

We accept returns within 14 days of delivery, provided the item is:

  • Unused and unworn

  • In its original condition

  • In its original packaging, with all tags attached

To initiate a return, please email us at info@oralua.com.au  with your order number and reason for return. Our team will guide you through the next steps.

Please note:

  • Return shipping is the responsibility of the customer and must be sent via a tracked postal service.

  • Oralua is not liable for items lost in transit without tracking.

  • All return requests and outcomes are at the sole discretion of Oralua and are final.

Exclusions 

For hygiene reasons, earrings are non-returnable unless deemed faulty under Australian Consumer Law.

As a general policy, items marked as final sale or purchased during promotional events are not eligible for return or exchange, unless the product is faulty.

Refunds and Exchanges 

Approved refunds will be processed to your original payment method. In certain cases, we may offer store credit or an exchange, subject to availability.

We do not offer refunds for change-of-mind purchases, but we may provide an exchange or store credit at our discretion if return conditions are met.

Australian Consumer Law

This policy complies with the Australian Consumer Law. You are entitled to a replacement, repair, or refund if an item is faulty or unfit for purpose.

For any questions, please contact us at info@oralua.com.au